FAQs
Important note for US customers:
US orders require your phone number and email address at checkout. The courier will contact you directly to collect tariff payment before delivering your order.
Shipping info-
We process orders every Tuesday and Friday.
Delivery times after processing:
Standard UK: 3-5 business days
Express UK: 1-2 business days
International: 7-14 days
As a small business, we appreciate your patience. If you need items by a specific date, please contact us before ordering to confirm we can meet your deadline.
What is your returns policy?
We offer exchanges only—no refunds or store credit.
To exchange an item:
Email contact@nudelagoon.com within 7 days of delivery
Specify the exact item you want to exchange for (must be equal value)
We'll guide you through the next steps
Please note:
The customer covers postage costs
No partial exchanges or store credit
Each item can only be exchanged once
How can I contact you?
Reach out by email contact@nudelagoon.com
Do you ship worldwide?
Yes! International shipping is £15 flat rate to any country.
Note: You're responsible for any import taxes outside the UK.